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Fleishman-Hillard is the first global PR firm to offer a U.S.-based practice group that is exclusively dedicated to helping companies build powerful relationships with the men and women of the baby boomer generation.
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Carol Orsborn, guest blogger and co-founder of FH Boom, is pleased to share with you an excerpt from: BOOM: Marketing to the Ultimate Power Consumer—the Baby Boomer Woman (Amacom Books, Fall of 2006, by Mary Brown and Carol Orsborn, Ph.D).
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Retire Retirement, Part Two

In my last blog, I provided the thesis from an upbeat book about the future of boomers in the workplace from Harvard Business Press titled “Retire Retirement.” Our whitepaper “Boomer Wanted: The Next Great Workplace Revolution” echoes Tamara Erickson’s optimistic assessment of boomer prospects.

For the rest of today's blog, continue at The Boomer Blog

However, in light of concerns about recession, I can’t help but wonder if the third or so of pages of the book Tamara invests in prescriptive tactics corporations can take to retain their boomer personnel is going to actually fall on receptive ears.

For starters, Tamara’s best case histories come from Europe. She talks about Danish retailer Netto who set up three “oldie” supermarkets where at least half the staff was over fifty. They found that absenteeism went down and customer satisfaction went up. British hardware chain B&Q says “elder worker” stores in Manchester and Exmouth were 18 percent more profitable than its regular outlets. Tamara points to flexible hours, allowing boomers to relocate with the seasons (CVS has a snowbird program in place, for example), working virtually, retraining, valued time for mentoring, building in time for community work and much more, which are terrific ideas—all in keeping with how boomers could be induced to continue to providing their considerable skills, knowledge, energy and experience to the workplace.

But looking towards Europe for clues, once again, I must say I find it perhaps more telling—and chilling—to note what happened to 50+ during the recent economic turndowns in a country like Germany. When I was in Frankfurt last month, as keynoter for the EuroForum Conference on marketing to 50+, there were startlingly few grey hairs in the audience. During that tour, I was able to get inside some top marketing companies. And again, I was struck by the youthfulness of the personnel—even at the top of the organizations.

When I inquired as to where the 50+ had gone, I was told that during their last period of financial setback, the whole lot of them had been let go, for all the obvious reasons: they make the highest salaries, there is ageism, there are younger marketers lusting for their positions and so on.

Erickson makes the excellent point that the boomer mission is incomplete. On the one hand, a competitive streak caused most boomers to jump into the workforce with passion and commitment. “You’ve been enormously hardworking and fantastically productive a generation. Today you still work longer hours than any other generational cohort.”

“The paradox is that you are also the generation most committed as teens to change—although at least in the corporate world, so far, you really haven’t done it. Corporations continue to operate for the most part in ways that are generally consistent with the Traditionalists’ views of how the world should work, with only minimal and episodic nods to Boomer values and preferences. You have not yet created business organizations that are well suited to your needs or those of the generations to follow. An interesting question remains—will this be one of the things Boomers put their stamp on during their next life stage—or will substantive organizational change be left to the X’ers and Y’s?

For a fair test of boomer resolve along these lines, boomers will have to be in a position to be valued and retained, unless they take it up as their forced early retirement hobby. For this to occur, companies will have to understand that there is a loss to the company’s ability to perform if less experienced individuals (at lower salaries) are asked to step in, for short-term savings but at an immediate loss of quality and sophistication.

Germany already has its answer. The 50+ crowd are hard to find. And Erickson’s solution? She admits that while corporations have been slow to adopt boomer-friendly policies, there’s an obvious way to make a start. Buy her book and give it to your boss…if you haven’t already been laid off.

Carol Orsborn

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Comments (3)

Lisa:

Boomer Wanted: The Next Great Workplace?

Where can I get this book?

Here in America we do not encourage
people to be savers. We are the
entitled people of the world and
expect that we can get what we
want NOW! Unfortunately that attitude
has not created a generation of savers.
The Boomers who financially benefited
from the 1990's stock market and housing
boom are not painfully aware they do not
have enough money to retire. Therefore,
Boomers are now exploring their "Encore"
employment opportunities.

Carol Orsborn:

"Boomer Wanted: The Next Great Workplace Revolution” is a whitepaper, not a book and you can access it using the link below.

http://www.theboomerblog.com/FHBoom_workplacewhitepapertext.pdf

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